When someone submits an appeal for your P2P order, you will be notified via email and SMS. Let’s see how to respond to an appeal on the Binance App.
1. To view the appeal order, log in to your Binance app and go to [Trade] - [P2P].
If you're using the [Advertisement] mode, tap [Orders].
If you are using the [Order] mode, tap on the [Orders] icon.
2. Tap [Appeal] to view all appeal orders. Then tap on the order to view the reason for the appeal. You may also tap [Chat] to negotiate with the counterparty directly.
3. You'll be asked to indicate whether you've reached a consensus with the counterparty.
3.1 Negotiation failed
If you select [Negotiation failed], you will see [CS Review] under the appeal status. This means that Customer Support agents will assist you and the counterparty shortly.
You will be notified via email when there is an update. For example, the Customer Support agent may ask you for additional supporting documents and details for the appeal.
Typically, the counterparty will be asked to provide additional information as well.
3.2 Consensus reached
If you select [Consensus reached], you’ll be prompted to cancel the appeal by tapping [Cancel the Appeal] and proceed to release the crypto, or wait for the counterparty to release the crypto.
4. Please note that if you do not respond to the appeal or submit the required information before the deadline, the Customer Support agent may arbitrate the appeal directly (e.g., force-release the funds or force-cancel the order).
5. To check the appeal progress and details, tap [Progress].
