Disclaimer: In compliance with MiCA requirements, unauthorized stablecoins are subject to certain restrictions for EEA users. For more information, please click here.
1. Can I change my preferred payment cryptocurrencies for a specific payment?
Yes, you can change your preferred cryptocurrency payment order during checkout. This change will only apply to that specific transaction and will not impact your default payment priority order. For more details, please refer to How to Set Your Payment Priority Order in Binance Pay.
2. What happens when my Spot/Funding Wallet balance cannot cover the transaction currency amount?
Binance Pay checks the total value of all your cryptocurrencies in your Spot/Funding Wallet to ensure you have sufficient funds to cover the payment amount. For example, if you want to transfer 10 USDT but only have 5 USDT in your Funding Wallet. Binance Pay will utilize the 5 USDT by default, then use other cryptocurrencies in your Spot/Funding Wallet according to the payment priority order you’ve set in your Binance Pay. You can also change your preferred cryptocurrency payment order for this transaction during checkout.
To reconfigure your payment priority order, go to the settings page and drag the cryptocurrencies to rearrange them in your desired order.
Alternatively, you can change your payment cryptocurrency order for a specific transaction during the checkout process.
3. What cryptocurrency will I receive for payment refunds?
Refunds will be credited to your Funding Wallet in the same cryptocurrency that the merchant accepted for the payment.
4. How to view my Binance Pay transaction history?
Tap the Binance Pay icon on the top right of your Binance app homepage.
You can view your payment history at the bottom under [Transactions].
5. What are the Binance Pay transaction limits?
To begin, you must complete identity verification for your Binance account.
Your Binance Pay limits are dependent on your Binance VIP level. Please refer to the table below for more details.
| VIP Level | Daily Pay Limit (USDT) |
| Regular User | 8,000,000 |
| VIP 1 | 8,000,000 |
| VIP 2 | 8,000,000 |
| VIP 3 | 8,000,000 |
| VIP 4 | 16,000,000 |
| VIP 5 | 24,000,000 |
| VIP 6 | 40,000,000 |
| VIP 7 | 64,000,000 |
| VIP 8 | 80,000,000 |
| VIP 9 | 96,000,000 |
6. Can you reverse a payment transaction?
No, you cannot reverse a Binance Pay transaction. Please check the payment details carefully before confirming the payment.
7. Is Binance Pay available for all Binance users?
Yes, all Binance users who have completed identity verification can use Binance Pay.
8. What is the difference between a locked Pay PIN and a locked Pay account?
A locked Pay PIN will be locked after five incorrect PIN attempts. You can try again after the time-out period displayed on the app. You do not need to request for your Pay PIN to be unlocked.
A locked Pay account can occur for various reasons. Before making another payment, you must unlock your Binance Pay in the Binance app.
9. How do I unlock my Binance Pay?
Tap the Binance Pay icon at the top right corner of your Binance app.Then tap the settings icon.
Select [Change Pay PIN].
Enter your current Pay PIN. Please note that if your Pay PIN/Pay account is locked, you must complete a 2FA verification before proceeding.
Then, enter a new Pay PIN.
10. Why can’t I send/receive via Pay ID?
Binance Pay is gradually discontinuing support for the Pay ID feature starting from Aug 6th, 2024. Please switch to sending and receiving crypto via Binance ID, email, or phone.
For more information, please visit the Binance Pay FAQs page.