If the investment portfolio you were trading copies of on the Binance platform is closed, you can follow the following steps to recover your funds:
### Steps to recover funds from a closed investment portfolio on Binance:
1. Log in to your Binance account:
- Open the Binance website or mobile app and log in using your login credentials.
2. Access your main wallet:
- After logging in, go to the main wallet page.
- Check all balances in your main wallet to see if funds have been automatically returned from the locked investment wallet.
3. Check notifications:
- Check the notifications section on the Binance platform, there may be a notification detailing the closure of the investment portfolio and how to recover your funds.
4. Contact customer support:
- If you do not find the assets in your main wallet or if there is any problem, you can contact Binance Customer Support.
- Go to the “Help” or “Support” section in the Binance app or website.
- Choose the “Contact Us” or “Live Chat” option and speak with a customer service representative to explain the issue. Make sure to provide all necessary details such as your account number and closed investment portfolio details.
5. Submit a support request:
- If live support is not available, you can submit a support request through the Binance ticket system.
- Fill out the required form and attach any necessary information such as account number, portfolio details, and closing date.
6. Case follow-up:
- After submitting a support request, follow up on the case regularly and maintain continuous contact with the support team until the issue is resolved and your money is recovered.
### Additional tips:
- Email: Check your email used to register your Binance account. Binance may send important notifications about the status of the investment portfolio.
- Review policies: Read Binance's policies related to copy trading and portfolios to understand your rights and procedures in such cases.
If you follow these steps carefully, you should be able to get your money back from the closed portfolio. Constant communication with the support team and providing accurate information will help speed up the process.