After the bank card is frozen, it can be handled in the following ways:
Understand the reason for the freeze
- Contact bank customer service: Call the official customer service number of the corresponding bank, follow the voice prompts to contact the manual customer service, and ask the reason for the card freezing.
- Go to a bank branch: Bring your bank card and ID card to the bank counter to inquire about the reason for the freeze.
- Involving judicial freezing: If the funds are frozen by a judicial authority, you can obtain the contact information of the freezing authority through the bank and take the initiative to contact the authority to understand the situation.
Solutions for different reasons
- Bank risk control freeze: If the card is frozen by the bank due to abnormal transaction behavior, the cardholder can go to the bank branch for verification and provide relevant transaction proof of normal account use, such as transaction contracts, receipts, etc. The bank can lift the restriction after review and approval.
- Identity information issues: If the cardholder is controlled due to incomplete or incorrect identity information, he/she can go to a bank branch or complete his/her personal information through mobile banking.
- Judicial freezing: If the court freezes the property for preservation based on the application of the parties or on its own authority in a civil lawsuit, you can reconcile with the other party and ask the other party to submit an application for lifting the preservation to the court after reaching a settlement agreement; you can also take the initiative to repay the debt after clarifying the specific case and the debt is true, and then take the repayment certificate to the presiding judge to unfreeze the property.
- Frozen due to fraud: If your bank card is frozen due to fraud, it is recommended that you contact the local anti-fraud center in time to understand the relevant situation.
