They are ungrateful, just because they don't know how to solve a problem, they answer you this way:

Okay, I see that the funds were sent from your World App to Binance. Unfortunately, crypto transactions are irreversible and, once confirmed on the blockchain, the funds cannot be recovered. Since the funds have been sent to an external address, I recommend that you contact Binance since the transaction was successful and only they can give you an answer. If they can recover the funds, they should return them to your World App address.