Have you submitted your Pi KYC for over a month and it still hasn't been verified? Well here's what you need to do

STEP 1

▫️Click on the Pi App, not the Pi Browser...

STEP 2

▫️Locate the three lines in the top left corner of your screen and click

STEP 3

▫️Scroll down to Profile and click, copy your username and the email address of the affected account, the email should have been verified.

STEP 4

▫️Go back and click on the three lines in the top left corner of your screen.

STEP 5

▫️Locate the SUPPORT PORTAL and click. It will take you to the Chrome browser...

STEP 6

▫️Scroll down the page, under SUGGESTED FORMS, you will see the KYC REQUEST BY EMAIL. Click on it

STEP 7

Fill out the forms with your correct details

STEP 8

After filling out the form, carefully scroll down to REQUEST: When submitting your KYC request...

Tap on one of the options like

▫️Problem with the first screen: consent, age, country, ID type

▫️Problem with uploading the ID document