In Pakistan, I faced three P2P forward disputes (not buyer complaints, but due to their accounts being blocked, which led to my account being blocked). Three things were common in all disputes: buyers made deals outside of Binance, took payments from others, bought USDT from us, and then sold them outside at a higher rate.
In these three disputes, the buyers were new and made deals outside. They made deals, got money from others, bought USDT from me, and sold outside without taking any proof or source of funds from those they dealt with.
Afterwards, the senders complained against the buyers for fraud, leading to their accounts being blocked, which then led to my account being blocked. In one of the three disputes, after investigation, the payment came into my account because one buyer settled with the sender. But the remaining two did not settle. I had to reverse the payments for the two disputed transactions.
Binance has strong security for merchants, but everyone tries to buy from Binance and sell outside.
To be careful when selling on P2P on Binance, always take a video statement and the buyer's mobile number. CNIC is less valuable. A video statement will provide more evidence to show a legitimate transaction. Alternatively, take a video of their transaction history from the last 24 hours. If the payment is received in their account, ask them for the CNIC of that person or cancel the trade. This is a safer approach and will help avoid disputes.
