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New Scam Trend: SMS and WhatsApp Groups
Learn to recognise the latest scams and stay protected!
The Most Common Threats
WhatsApp Groups
Binance does not have any official WhatsApp groups. If you are added to one, we recommend that you leave it immediately and alert your friends to this type of scam.
SMS with Hyperlinks
Binance will never send you text messages with hyperlinks. Don't click on any even if you receive them in the same conversation where you receive legitimate messages.
Fake Profiles
It's quite common for fake profiles to be created of well-known figures or people who are associated with Binance. Be careful and never share your personal information with anyone.
Phishing Websites
These websites try to convince the user that they are on Binance's official website by using a domain (website link) and look similar to ours in order to steal your credentials.
Malicious Software
Scammers may use malicious software that once installed in your computer will grant them access to your data. Be sure to only download software from trusted sources.
Fake Social Media Giveaways
There are many fraudulent social media giveaways leading users to websites where they will ask you for your data or to interact with malicious contracts. Be careful.
How to Protect Yourself
Be cautious
Always treat unsolicited messages/calls with skepticism and avoid responding to them. Binance will only contact you via official means (email or in-app notifications).
Check the Sources
You should always check that you're interacting with an official Binance source, whether it's a social media page or something else, via Binance Verify.
Examine URLs
You should always check that you are visiting the official website (https://www.binance.com) and that you are browsing securely on websites that have security certificates ('https' or a padlock before the URL).
Use Strong Passwords
It may sound quite obvious, but it’s an essential step for securing your account. You should use strong and unique passwords for each website and change them regularly as attackers may have ways to obtain your passwords.
Two-Factor Authentication
Activate 2FA authentication to add an extra layer of security to your account that requires the use of a temporary code, often sent by SMS or generated by an application to authorize actions.
Set Up an Anti-Phishing Code
An anti-phishing code is a security code that is included in all genuine emails from Binance. This code will allow you to discern real emails from phishing emails, helping you prevent phishing attempts.
Take Imediate Action
Activate 2FA
Set Up Anti-Phishing
How to Activate 2FA
Click the button below to head over to your Binance account 'Security' settings and simply pick an additional 'Two-Factor Authenticator' method for your account. The more you set up, the more protected you are.
Activate 2FA on My Account
How to Set Up an Anti-Phishing Code
Click the button below to head over to your Binance account 'Security' settings, scroll down to 'Advanced Security' and simply click 'Enable' next to 'Anti-Phishing Code'.
Set Up an Anti-Phishing Code
Frequently asked questions
1
How do I report a scam?
In order to report a scam, you may login on your Binance account, get in contact with the Binance Support and either use the Self Service section to click [View All] > [Other] > [Report Scam(not P2P Related)] and be redirected to the Case Report Form where you can submit your case details or, describe your situation clearly to obtain the Case Report Form and submit your details.
2
I have been scammed. What do I do?
If you have been scammed you should immediately report the scam (refer to question #1 or to this FAQ article) and file a report with law enforcement providing all the details about your case. Share all the information you have gathered, including evidence of any interaction with the scammer. Binance works closely with law enforcement, and our cooperation regularly results in detections and seizures. While recovering your money is far from guaranteed, this is, in most cases, the only chance to retrieve the stolen funds.
3
An alleged Binance employee wants to give me investment advice. Can I trust them?
No - if someone is offering you investment advice and claiming to be a Binance employee they certainly are not. Binance will never — under any circumstances — proactively contact users via unofficial channels to offer investment advice, entry into a free giveaway, a “backdoor” to unlock your Binance account, or ask you to send coins directly to any address for any reason.
4
How can I find additional ways to keep my account and assets secure?
At Binance, our users and their safety is our priority. We are continuously producing new educational content to help you keep your account and assets secure. One of these initiatives include our "Know Your Scam" blog series where you can find a vast variety of blog articles where you can learn a lot on security and different techniques used by scammers.