According to ChainCatcher, OKX Chinese explained the recent security incidents that occurred in some customer accounts.
It said:
All users involved in this incident have been/will be satisfactorily resolved immediately;
This incident has nothing to do with the choice of Google Authenticator or SMS verification, but OKX does recommend that users who can afford it use Google Authenticator;
OKX's customer account security system has been tested for more than 10 years. We have full confidence in its security and will continue to adhere to the principle of compensating customers for losses caused by our own reasons.
We have verified that someone forged judicial documents and obtained the information of a very small number of customers. The matter is under investigation by the judicial authorities, and we cannot disclose more specific details. We have optimized the judicial cooperation process, introduced a verification mechanism, and strengthened the security level of AI face recognition. We will introduce an expiration mechanism for the authentication address in the address book to prevent such incidents from happening again. There have been no new cases of user account theft or information leakage.