In response to a recent cyber breach that compromised non-sensitive data, FTX, a cryptocurrency exchange facing bankruptcy, has taken steps to enhance the security of its customer claims portal.

FTX, the bankrupt cryptocurrency exchange, has now reopened its customer claims portal, which had been temporarily shut down following a cyber attack. This allows individuals to submit claims for assets they held on the exchange before it went insolvent.

On September 16, FTX issued a statement on X (formerly Twitter), assuring the public that none of its systems were impacted by the cyber breach, which specifically involved its designated bankruptcy claims agent, Kroll.

FTX communicated to its account holders, who were affected by the exchange's bankruptcy, that they can now regain access to their accounts and proceed with the claims process related to the bankruptcy.

The claims portal facilitates access to account information and the submission of claims for customers who had accounts with FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid as part of the company's restructuring efforts.

FTX emphasized that freezing the accounts had been a precautionary measure and emphasized the implementation of additional security measures.

This development follows a series of reported issues with the claims portal in recent times.

On August 27, FTX temporarily suspended accounts for users who had accessed its claims portal after the cybersecurity attack on Kroll was revealed.

It was clarified that the breach had exposed non-sensitive customer data for specific claimants, with FTX affirming that account passwords, systems, and funds remained unaffected.

The customer claims portal was initially launched on July 11 but had experienced an unexplained downtime after just one hour.