Q: I can't use my wallet balance of crypto assets because it's "unavailable" or "frozen" after depositing.
A: It is possible that your funds have been frozen because the deposit questionnaire has not yet been filled out.
Check the transaction history page (https://www.binance.com/en_JP/my/wallet/history/deposit-crypto) to see if the status is "Information Required". If your status is Information Required, you may be able to access funds by completing a questionnaire.
To complete the deposit questionnaire, click Information Required, and then click "Credit Account Manually."
Answer the contents displayed on the screen and finally press "Submit" to complete.
If your funds are still frozen after completing the survey, please contact customer support via chat.
"What information do I need to enter?"
We will inform you below. The input content will change depending on whether the depositor is yourself or not.
[If the Deposit Originator is you]
Depositor Originator: Select "Myself".
Please enter the name of the Crypto Asset Exchange (VASP) that initiated the transmission. (e.g. Binance Japan Co., Ltd.)
If you are from an unhosted wallet, enter UH. (An unhosted wallet is a wallet (account) that is not hosted (managed) by a cryptocurrency exchange.) e.g. Metamask)
Finally, press "Submit" and you're done.
[If the Deposit Originator is not you]
Please select "Not myself" in the Deposit Originator field.
Enter the sender information. Please enter your kanji name, kana name, and kana name correctly. (Please fill in the same notation as the name on the sender's identity verification document.) If you have a middle name, please enter it correctly. ）
Please enter the name of the Crypto Asset Exchange (VASP) that initiated the transmission. (e.g. Binance Japan Co., Ltd.)
If you are from an unhosted wallet, enter UH. (An unhosted wallet is a wallet (account) that is not hosted (managed) by a cryptocurrency exchange.) e.g. Metamask)
Finally, press "Submit" and you're done.
Q: Why do I have to fill out a questionnaire when depositing and withdrawing crypto?
A: The questionnaire that you need to fill out when making certain deposits and withdrawals is a mandatory step established by the regulatory authorities in Japan
This is a necessary step to comply with a law known as the Travel Rule, which aims to increase transparency in the transmission and reception of crypto assets and ensure that crypto assets are used more securely. Thank you for your cooperation.