#GrayscaleHorizenTrust

If Binance charged you by mistake and the transaction was revoked, you can follow these steps to request a refund:

1. Review the Transaction Details

• Check your Binance account history to confirm the nature of the charge.

• Ensure the charge was indeed a mistake or unauthorized.

2. Contact Binance Customer Support

• Log in to your Binance account.

• Navigate to the Support Center or click on the chat/help icon.

• Describe your issue clearly, including:

• The date and time of the charge.

• The amount.

• Any transaction ID or details.

• Provide supporting documentation (e.g., screenshots of the transaction).

3. Submit a Ticket

• If live chat support is unavailable, submit a support ticket:

• Visit Binance Support.

• Click on Submit a request and select the relevant category (e.g., “Payment Issue”).

• Fill in the form and attach evidence.

4. Follow Up

• Binance may take time to investigate your claim. Check your email regularly for updates.

• If there is no response within the expected time frame, revisit the support page or reach out again.

5. Check with Your Bank or Payment Provider

• If Binance does not resolve the issue, contact your bank or payment provider to dispute the transaction.

• Provide them with details about the charge and explain why it was unauthorized or mistaken.

6. Escalate if Necessary

• If Binance fails to address the issue, consider escalating through relevant regulatory bodies or consumer protection agencies.

Let me know if you need help drafting a support message or anything else!