The Coin98 (C98) team facing criticism from the community is not surprising given that they have allowed a series of issues affecting users and the project's reputation. Some points that the team needs to take serious responsibility for include:
Ineffective technical management: Balance display errors, unstable features, and lack of instant support have created a poor experience for users. This is unacceptable for a financial product like a blockchain wallet.
Lack of commitment to security: The risk of wallet hacks or asset loss is one of the most serious issues. The team needs to implement stronger measures to protect users' assets, from optimizing the system to enhancing security awareness in the community.
Lack of direction in development: The project seems to be overly focused on adding new features (such as Zen Profile, on-chain chatting), while core issues like stability, security, and user experience are being neglected.
Poor communication and problem resolution transparency: Many users feel frustrated because the team is not transparent in reporting errors and handling issues. This undermines trust and negatively impacts the brand image.
The Coin98 team needs to quickly take responsibility, provide a clear remediation roadmap, and take practical actions to improve the product while rebuilding trust from the community. Issues like the current ones, if not addressed soon, could lead to a collapse of trust from both users and partners in the Web3 ecosystem.
