According to ChainCatcher, a survey conducted by Neo, a foreign exchange and payment fintech company, on 100 European payment service providers (PSPs) showed that banks performed poorly in cooperation. Due to the restrictions of bank partners, 29% of PSPs are reluctant to cooperate with cryptocurrency exchanges.

The survey also found that 95% of PSPs had experienced bank accounts being closed or restricted, and in 71% of cases, the bank did not provide a clear reason. To deal with this problem, most PSPs maintain partnerships with multiple banks, but the process of finding new bank partners is long, taking an average of 11.5 months.