Key takeaways

• Binance has a comprehensive procedure in place to help users recover funds lost due to deposit errors. Recovery is not guaranteed, but users have managed to recover their cryptos in many cases.

• When depositing assets on Binance, carefully check the supported tokens, network status, and deposit addresses to avoid any issues.

• Binance offers various types of deposit recovery services, including the BNB Pioneer Burn program. This article details each of these services as well as their processing times, the costs incurred and the expected results.

Protecting user assets is Binance’s top priority, and we strive to provide you with an easy-to-use platform. We understand, however, that no error is entirely inevitable, especially when depositing funds into your Binance account.

We know that missing funds or problems occurring during the deposit process can be a source of frustration, which is why we have comprehensive procedures in place to help our users recover lost assets. Our qualified technical team, reliable customer service and user-friendly interface prioritize resolving user concerns and providing rapid solutions. Each month we process approximately 4,000 recovery requests and return approximately 7 million USDT worth of assets.

This article explains our recovery process and rules, and provides some useful tips for recovering your funds if a problem arises when depositing.

Comparison: Standalone Wallet vs. Platform Wallet

When you deposit assets into your Binance account, your funds are transferred to a unique “deposit address” that Binance manages on your behalf.

Your Binance deposit address is different from the addresses of standalone wallets like Trust Wallet, Metamask, etc. These are the users who hold the private keys to their autonomous wallet and control all of their funds; but when you deposit your cryptos on a centralized platform like Binance, we manage the wallets and deposit those funds for you.

Check out the article Explaining Asset Movements Between Binance Wallets on Deposit Addresses to learn more about this.

To recover assets sent to the wrong address on a centralized exchange, the approach to adopt is therefore very different.

How to make your deposits successful?

Prevention is better than cure: it is best to double-check supported tokens and networks before making any deposits of unlisted tokens. This way you avoid the potential loss of your assets.

1. You can also check the deposit and withdrawal status page to ensure the status of the deposit network, as your tokens will not be credited immediately if you deposit to a suspended network. If the tokens you are looking for are not found on this page, it means that they are not supported by Binance.

2. Click “Normal” to go to the crypto deposit page. Note: Only supported networks on the Binance platform are shown here. If you deposit through another network, you risk losing your assets.

3. Check the deposit address and note/wording (if necessary). You can also inspect the token contract address to ensure that the one you deposit will be credited correctly.

Refer to the article How to deposit cryptocurrencies on Binance? to learn more about this.

The different types of deposit recovery; how to recover lost funds?

If the funds you deposited are not credited to your Binance account, you can request a self-service recovery. This is a manual recovery process, and our dedicated team carefully reviews each request submitted to assess the likelihood of successful recovery.

Binance, the world's leading crypto exchange, is proud to participate in recovery efforts in several ways, including facilitating the recovery of tokens lost following erroneous, missing and failed deposits through the BNB Pioneer Burn program. We leverage cutting-edge technology and industry best practices to keep your assets as secure as possible and ensure the recovery process is efficient.

The table below shows:

• An overview of possible filing errors.

• An estimate of the waiting time before receiving our help to recover your funds.

• A forecast of the costs generated by the process.

• The outcome you can expect regarding the resolution of your case (refund or credit).

Recovery of all funds is not guaranteed. Not all deposits are recoverable, as factors such as development resources, labor, and technical complexities come into play. This table does not constitute a binding commitment on the part of Binance to recover your funds in all circumstances, and you are ultimately solely responsible for your cryptos: make sure you understand our services before using them.

Disclaimer: This table contains general information only. Some recovery processes may take longer than expected: Various factors can extend the duration, including the type of unsupported tokens and the complexity of the recovery task. Fees are not fixed and vary based on changing market conditions, operational costs and technological advancements.

The different types of deposit recovery

Here are some examples of filing errors.

Missing or incorrect deposit note

A unique identifier called a label or rating is assigned to each account to credit the correct account when making a deposit. In the case of some cryptocurrencies, for example, BNB, XEM, XLM, complete the transaction.

Refer to the article How to recover a cryptocurrency deposit with an incorrect or missing label/note? to learn more about this.

Deposit of old tokens or delisted tokens

We regularly and carefully evaluate each of the digital assets listed on our platform to ensure that they continue to meet the high standards we have established. If a crypto or token does not meet these standards, or if the situation evolves in the sector, we carry out a thorough re-evaluation and may decide to delist it. We believe this approach best protects all of our users. Be careful not to deposit delisted tokens into your Binance account. You will find more information on this subject on our delisting announcements page.

Uncredited deposit

Even if you have correctly filled in all the details required to validate the deposit (i.e. token name, network and address), your cryptocurrency deposit may not appear in your account as expected. This delay may be the result of heavy traffic on some blockchain networks, which causes congestion and slows processing speeds. Additionally, we sometimes apply additional security measures to ensure transaction accuracy. If your deposit is still not credited to your account after a long period of time, contact our customer service for assistance.

Deposit in an online wallet (hot wallet)

When you deposit on Binance, you send your tokens to a specific deposit address. These tokens are then transferred to one of our online wallets (hot wallet), as is the case on most exchanges. When you make withdrawals, however, the sending address will be different from the deposit address you used before: it will be that of one of our online wallets. When depositing your assets, be careful not to send them to the online wallet’s withdrawal address; follow the deposit instructions and carefully inspect the address you enter to avoid any problems.

Depositing unlisted tokens on supported networks

If you deposit a token that is not supported by our platform, it will not appear in your wallet. The full list of supported tokens and networks can be found at: https://www.binance.com/en/network.

Depositing unlisted tokens on unsupported EVM networks

The Ethereum Virtual Machine (EVM) is an essential component of the crypto ecosystem; This is why we have expanded our expertise to become one of the leaders in EVM recovery solutions. We currently support EVM OKC, KCC, and CRONOS networks, and more networks will be supported in the future.

Filing address error

A cross-blockchain deposit refers to the process of transferring tokens from one blockchain address format to another blockchain address format, for example, sending DOGE tokens to a DGB deposit address. Recoveries of this type are evaluated on a case-by-case basis, and recovery is in no way guaranteed.

Smart Recovery

Binance is constantly working to improve the efficiency of its recovery services and shorten their recovery times through innovative measures. The smart recovery process allows us to process specific tokens on the MATIC, TRX, BSC, FTM, ETH, HT networks (and more to come). Through this process, users can enjoy a reduced recovery time (up to 14 business days) at a price of 5 BUSD. If you deposit an unsupported token to one of these networks and a “Recover Now” button appears in your Recent Transactions log, simply click it to initiate recovery of your funds.

Programme BNB Pioneer Burn

Binance has launched the BNB Pioneer Burn program to help eligible users who have inadvertently lost tokens while using BNB Smart Chain. As part of the BNB Pioneer Burn program, Binance will compensate users for their losses in accepted cases, taking into account tokens destroyed during our quarterly BNB token burns.