PANews reported on July 20 that according to Jinshi, CrowdStrike said it is understanding how the problem (which caused global chaos yesterday) occurred and is conducting a thorough root cause analysis to determine how the logic vulnerability occurred. The company said: "We are committed to identifying any improvements in foundations or workflows to strengthen our processes. The results of the root cause analysis will be updated as the investigation progresses. Currently unaffected systems will continue to operate as expected, and there will be no risk of such incidents in the future." The company's CEO George Kurtz published an article on social media saying that the company has written a technical overview of the incident and will continue to work with customers and partners to resolve the incident.