*Only applicable for non-CN merchants
*Merchants are required to switch back to the English language and region display in order to get chat support for non-P2P-related inquiries.
General Introduction
How to access Binance Chat Merchant Inquiries?
1. Click the yellow chat icon located at the bottom right corner of Binance.com or merchant web portal.
2. Click [P2P Merchant] to ask for general P2P-related inquiries, faqs, or to escalate appeals, report scams, and seek technical assistance.
*Please be responsive throughout the whole chat session to avoid unnecessary communication delays. *Unresponsive chat sessions will be manually terminated. You will need to open a new case. |
What are the different categories for P2P inquiries?
P2P Assets Transferring Issues | Binance Spot and P2P wallets allow users to perform a bi-directional transfer of assets. If you were unable to transfer assets from Spot to P2P account, you should seek help from the “Spot team” to address your concerns. During P2P to Spot wallet transfers, if any assets that have been deducted from your P2P wallet but have yet to reach the Spot wallet, you will receive immediate instructions on how to rectify the issue. |
P2P Other Issues | P2P issues that are related to account functions and other general inquiries will be directed to the customer support team for further assistance. For these cases, users will be required to provide additional information about their problems to get better support. |
P2P Merchant Frequently Asked Questions | We have prepared detailed step-by-step instructions on how these problems can be resolved. Binance Chat will instantly provide an answer to these questions. For reports of any fraudulent or suspicious P2P trading activities, such as inconsistency in bank account holder name with the user’s registered KYC name, please kindly indicate the affected order ID and directly contact our support team. |
How to apply for Cash trade Merchants | |
Report P2P Scams | |
Technical assistance |
Escalate appeal | For unresolved appeal cases which have been initiated longer than 6 hours, merchants may choose to escalate their appeals by providing the order ID to our live chat agents. |