Coinbase, one of the leading cryptocurrency exchanges, has reported a partial recovery from a system-wide outage that impacted a vast number of its services earlier today. Despite the progress, some customers continue to experience connectivity issues.
Earlier, Coinbase announced a significant outage affecting its entire platform, prompting immediate investigations and efforts to resolve the problem. The initial announcement highlighted the severity of the issue but did not provide a specific timeline for a resolution, causing concern among its users.
We're seeing some services recover. We know customers may still be encountering connectivity problems and we appreciate your patience while we work to correct this. We're still monitoring this closely. https://t.co/AAzEMPaJGL
— Coinbase Support (@CoinbaseSupport) May 14, 2024
In a recent update, Coinbase stated, “We’re seeing some services recover. We know customers may still be encountering connectivity problems and we appreciate your patience while we work to correct this. We’re still monitoring this closely.” This message indicates that while some services are back online, the full functionality of the platform is not yet restored.
Customer Impact
The outage has led to widespread frustration among Coinbase users, with many reporting inability to access their wallets or use their private keys and passphrases. In response to a customer query about wallet access, Coinbase support explained, “Unfortunately, we may not be able to provide immediate updates or a specific timeline for the fix. We recommend checking your account periodically for any changes.”
We apologize for inconvenience,Timothy. Our team is actively working towards a resolution. I understand that waiting for a resolution can be frustrating. 1/2^KZ https://t.co/lVqd7e12Qg
— Coinbase Support (@CoinbaseSupport) May 14, 2024
Coinbase has assured its customers that they are closely monitoring the situation and are committed to resolving the connectivity issues as soon as possible. The lack of a clear timeline, however, continues to be a major point of concern for users who are seeking more definite information.
