๐ฃ Consumer Group Advocates for Improved Telecom Service! ๐ The consumer rights group is sounding the alarm on high-interest loans and urging telecom corporations to prioritize customer service. ๐ก๏ธ Virgin Media's recent performance woes have brought the spotlight onto the need for improvement in the industry. ๐ Complaints about long wait times, AI chatbots, and department transfers highlight the frustration felt by consumers. ๐ค Virgin Media's price hikes and customer service shortcomings have drawn widespread criticism. ๐ธ Efforts to address these deficiencies include cross-skilling team members and implementing new IT platforms for automation. ๐ค While Virgin Media claims improvements in call response times and issue resolution, consumer dissatisfaction remains a prevailing concern. ๐ค It's clear that telecom companies must prioritize customer satisfaction to retain their subscriber base and thrive in the evolving industry landscape. ๐ #TelecomRevolution #CustomerFirst #VirginMediaChallenge ๐