OpenAI is increasing its competitive edge by reaching new heights that others have yet to achieve. This time, ChatGPT has been applied to landlines. As of Wednesday afternoon, OpenAI’s AI-powered assistant began responding to landline calls.
ChatGPT can now respond to queries made over the phone and perform tasks like translating a sentence into a different language. This experience is almost identical to Advanced Voice Mode, OpenAI’s real-time conversational feature for ChatGPT, except for multimedia.
1-800-ChatGPT pic.twitter.com/2eLPgR8Bpp- OpenAI (@OpenAI) December 18, 2024
The AI giant is reportedly offering users in the US 15 minutes of free calls, after which the call will end. The company says standard carrier charges may apply.
The company announced that Canadians can also use ChatGPT on their phones.
OpenAI introduces ChatGPT on WhatsApp
ChatGPT is available on WhatsApp for people who prefer to text the AI assistant. The company has also made it a basic back-and-forth exchange, since WhatsApp doesn’t offer customization options in the official ChatGPT app.
You can now talk to ChatGPT by calling 1-800-ChatGPT (1-800-242-8478) in the US or by sending a WhatsApp message to the same number — available everywhere ChatGPT is available. pic.twitter.com/R0XOPut7Qw — OpenAI (@OpenAI) December 18, 2024
Additionally, the company announced that it is currently developing additional functionality for WhatsApp integration, including web search and image analysis.
“Our mission at OpenAI is to make artificial general intelligence useful to all of humanity, and part of that is making it accessible to as many people as possible,” said Kevin Weil, chief product officer at OpenAI.
Additional developments in ChatGPT
One of OpenAI’s successful projects is the expansion of ChatGPT’s Advanced Voice Mode feature, which was implemented last month. It allows users to speak to the AI chatbot directly from their browser. Advanced Voice Mode enables users to engage in natural, real-time conversations with ChatGPT by leveraging the inherent voice capabilities of OpenAI’s GPT-4o.
The chatbot is able to understand and respond to non-verbal cues, such as the pace of speech. The chatbot is also able to engage in emotional responses.
OpenAI has unveiled GPT-4o mini, a small model that is supposed to be cheaper. GPT-4o mini expands the range of applications that can be developed using artificial intelligence by reducing the cost of intelligence.
According to OpenAI, GPT-4o mini currently outperforms GPT-41 in chat preferences and scores 82% in MMLU. Also last week, the company announced during a livestream that Advanced Voice Mode, its conversational feature for ChatGPT, was getting visual improvements.
Users who subscribe to ChatGPT Plus, Team, or Pro can point their phones at objects and have ChatGPT respond in near real-time using the ChatGPT app.
Furthermore, the advanced voice mode with vision is able to understand the contents of the device screen through screen sharing. For example, it can provide guidance on a matic issue or explain a variety of settings menu options.
OpenAI maintains its leadership in generative AI
According to Cloudflare 2024, ChatGPT played a more prominent role in the field of generative AI and overall ranking, almost reaching the top 50 list. The launch of ChatGPT in late 2022 sparked global interest in generative AI, which later developed into a global phenomenon in 2023.
However, ChatGPT remains the most popular service in its category, which includes chatbots, crypto bots, and other services, as of 2024.
Compared to 2023, ratings for other generative AI services were more consistent this year.
However, the company has faced several legal issues recently. In the Northern District of California, three plaintiff groups have filed a complaint against OpenAI. The complaints allege copyright infringement, indirect copyright infringement, DMCA violations, and damages related to the entity’s GPT models and ChatGPT service.
These cases now consist of Tremblay v. OpenAI, Silverman v. OpenAI, and Chapon v. OpenAI. Analysts are still unsure what the company will look like in the future.
AI companies tend to spend a lot of money on development. One thing that has been clear this year is that AI entities are striving to convert their popularity into consistent revenue.