Riyadh, Saudi Arabia – The 3rd Edition CX & Loyalty Summit & Awards KSA 2024, a premier event focused on the future of customer experience and loyalty, is scheduled to take place on September 24-25, 2024, at the InterContinental Riyadh, an IHG Hotel. Co-located with the 5th Annual Future Banks Summit & Awards KSA 2024, this distinguished summit will provide a comprehensive exploration of the latest trends and innovations in CX, offering invaluable insights through interactive keynote sessions, expert-led panels, and live case studies.

Discover cutting-edge approaches employed by leading organizations to enhance customer interactions and drive value. From AI-driven personalization to immersive customer engagement platforms, attendees will gain firsthand access to latest innovations that are revolutionizing how brands connect with their audiences in the digital age.

A few of the esteemed speakers set to speak at this year’s summit are;

  • Mosa Bin-Sallam, CX Excellence Director, Ministry of Human Resources and Social Development

  • Hussein Bin Abdelrahman, Head of Loyalty Program & Partnerships, BinDawood Holding

  • Mustapha Elkhansa , Marketing Director | Projects – Digital – Loyalty, Marriott International

  • Bashayer M, Head of Guest Experience & Quality, Mövenpick Hotels & Resorts -Accor

  • Hazem El Zayat, Chief Experience Officer, MENA, Ogilvy One

  • Enad Abu Naser, Rewards & OD Director, Vision Bank

  • Zahra Alsamarae, Director – Customer Ops & Customer Experience, Intigral

  • Ayman Lafe Al Aqel, Executive Director Customer Experience and Digital Channels, National Water Company

  • Ahad Hamza Nihal, Group Marketing Director, Abdullah Al Othaim Investment Co.

  • Abdullah Khirullah, Director Digital & Social Care Operations, Mobily

Join us for the highly anticipated 3rd Edition CX & Loyalty Summit & Awards KSA 2024, where industry leaders from diverse sectors will unite to explore the latest trends in Customer Experience (CX), Employee Experience (EX), Loyalty, Customer Service, and Digital Transformation. This premier event, supported by Unifonic, Capillary, Thriwe and other esteemed partners, will delve into cutting-edge CX strategies, emerging technologies like Digitalization and Automation, and best practices designed to elevate your organization’s CX, EX, and Customer Loyalty initiatives.

The MENA CX & Loyalty Awards 2024 will honor exceptional achievements in CX and loyalty, offering a unique platform to gain recognition among industry leaders. This prestigious awards ceremony will celebrate market leaders with transformative customer retention strategies and recognize brands excelling in deploying best-in-class techniques to create outstanding customer experiences and foster long-term loyalty.

Immerse yourself in a dynamic agenda featuring insightful presentations, engaging panel discussions, and keynote addresses from renowned global experts. Connect with specialists from around the world, forge valuable partnerships, and gain invaluable insights through networking opportunities and knowledge-sharing sessions. Don’t miss the chance to be at the forefront of industry innovation and excellence.

For more information and registration details, visit https://ksa.cxloyaltymena.com/

Pankhuri Atul Prakash

Marketing Executive

VERVE MANAGEMENT

#AI