According to TechFlow, on July 19, CrowdStrike founder George Kurtz tweeted that CrowdStrike is actively working with customers affected by the Windows host content update flaw. Kurtz emphasized that Mac and Linux hosts were not affected and that this incident was not a security incident or cyberattack. The problem has been identified, isolated, and a fix has been deployed. CrowdStrike recommends that customers visit the support portal to get the latest information and communicate with CrowdStrike representatives through official channels. The company team has been fully mobilized to ensure customer security and stability.

Earlier, a global failure of security defense software CrowdStrike caused IT disruptions in banks, airlines, and hospitals in the United States, Japan, and other countries. CrowdStrike recommended that affected users boot their computers into safe mode or recovery environment.

Currently, a new entry "Global Internet outage in July 2024" has appeared on Wikipedia.