You can search for solutions or contact the Binance Support team easily from Binance Chat. The advanced AI bot will suggest solutions based on the details you provide. In addition, you can browse through the comprehensive list of FAQ articles on the Support Center to find out more about the services Binance offers.
How to get help on Binance Support?
1. Log in to your Binance account and click the Binance Support icon at the bottom right.
If you are using the Binance app, tap the support icon on the homepage.
2. You’ll see some suggested issues related to your account activity. For example, your last transaction. To view more suggested issues, click [View All]. If it is relevant to your question, click [How to resolve] to view details.
3. You’ll also see a list of common questions suggested by the system, self-service links, and FAQ topics on Binance Support. Browse through the list of common issues, or click the refresh icon to view more suggested questions and solutions.
4. Once you find a question that matches your inquiry, click on it and the AI bot will provide a solution.
5. If it couldn’t answer your question, click [Unresolved] and you’ll see more relevant questions. Click on the one that suits you.
6. If you still cannot find the answer, click [Not relevant]. You can choose to view more suggested FAQs or connect with a CS agent.
7. If you click [Yes, transfer to Customer Service], you’ll be connected with a CS agent. To ensure the best assistance, please describe your question in detail and provide relevant supporting documents, such as screenshots, so the agent can effectively address your query.
- You may leave the chat window anytime after submitting your question. You will be notified once a CS agent is assigned to your case.
- Please reply to the thread within 24 hours to keep your conversation open. If you respond within 24 hours, you can maintain your queue position.
- If the CS agent cannot resolve your issue or if the conversation is marked as “Solved”, you may reply to the thread to submit your question again.
Important note:
Due to the large number of inquiries we receive every day, the CS team will try to address your issues as soon as possible and may not be able to reply to you in your preferred language.
You can select your preferred language before entering the chat. Click on the language icon on the top right. Once connected to a CS agent, you won’t be able to change the language. If Binance Support isn’t available in your local language, please submit your question in English and use online translating tools to translate the reply into your preferred language.
