What Can I Do When Deposit/Withdrawal Is Suspended Due to Wallet Maintenance?

When a wallet is under maintenance, withdrawals and deposits will be temporarily suspended. There are two things you can do:

1. Click [Set Reminder] to receive a notification once the system maintenance is completed and withdrawal/deposit functions have been restored.

2. Select other networks for deposits or withdrawals if they are available.

Occasionally, Binance.com must undergo system maintenance that will impact the deposits and withdrawals for certain coins. When this occurs, you can still trade, but the deposit and withdrawal function will be temporarily offline.

If the network you want to use is in maintenance, you will see a message displayed on the screen notifying you that the system is undergoing maintenance. During a wallet maintenance, you’ll see the following suspension messages below for withdrawal/deposit on the App and Website.

If you’re using the Binance App:

Deposit	Withdrawal

If you’re using the Binance Website:

Deposit	Withdrawal

What are the reasons for wallet maintenance?

Software or hardware upgrades

Binance is highly committed to ensuring the security of its platform. In order to maintain a safe ecosystem for all users, the system undergoes scheduled maintenance to enhance wallet services. While wallet maintenance is in progress, users will be temporarily unable to deposit or withdraw any cryptocurrency until the maintenance has been successfully completed.

Hard fork

During a hard fork, it’s very important that Binance ensures that the cryptocurrency wallets on the platform are compatible and functioning correctly following the new rules of the blockchain network. To do this, Binance has to temporarily suspend the wallet of the corresponding cryptocurrency to perform testing and setup.

To learn more on hard forks, check out the article Hards Forks and Soft Forks Explained.

Congestion

Crypto wallet network congestion occurs when there’s a high volume of transactions on a particular blockchain network. This can lead to a backlog of unconfirmed transactions, which can cause delays in sending or receiving cryptocurrencies.

If network congestion occurs, Binance will temporarily suspend that particular blockchain network to process on-chain transactions efficiently. This also ensures that the gas fee is maintained at a healthy and competitive level.

Insufficient hot wallet balances

A hot wallet supports and facilitates all withdrawals on Binance. However, users can deposit a coin via one network and withdraw the same coin via another network on Binance, which could pose a challenge to the replenishment process. To address this challenge, managing wallet balances across different blockchain networks requires a combination of technological measures and human oversight to ensure adequate reserves remain available across multiple blockchain networks.

Meaning, maintaining sufficient wallet balances across multiple blockchain networks may require additional time, given the complexity of managing and monitoring the balances. Nonetheless, Binance places a high priority on maintaining transparency in wallet management procedures.

To learn more about how wallets are managed on Binance, check out our article Transparency on Wallets at Binance.