Did you lost your account access or unable to login due to one reason or the other?
This simple tutorial will show you how to contact Binance customer support and chat with a human operator without logging into your Binance account.
Using Binance Support
Binance live chat which is accessible via your Binance mobile app or web (https://binance.com/en/chat) requires a user to be logged in (authenticated) when they need support for any issue.
What about an unauthenticated user?
Contact Binance Support as a Visitor
Sounds good? 😊
That's your way in. Follow the steps in the screenshots below 👇
1. On the Binance support page which you can access by tapping the chat icon on the support page or any other Binance web page such as https://binance.com/en/chat, click or tap on "Continue as Visitor" and Provide your email address.
2. On the next screen, simply scroll down to the bottom and tap on "Get Support" with the headset icon.
3. After the previous step, there are a list of options but do not tap on any of the topics. Scroll down to the bottom once again and tap on "Unresolved".
This option will add you to a queue to chat with a human operator.
With that, you have successfully connected to the Binance live support without logging in. To escalate or for reference purpose, you can copy out your Case ID at the top of the chat.
I hope this little guide will help you.
- KazzChain