In Suzhou, China, Li Chengming encountered a distressing situation after depositing 640,000 yuan into his bank account. Shortly after, he was stunned to receive two text messages, each notifying him of unauthorized transfers of 199,818 yuan. Reacting quickly, Li contacted the bank, urging them to freeze his account. However, the bank declined his request. In a state of panic, Li informed the police and rushed to the bank within 15 minutes, only to find his account balance had plummeted to a mere 19 yuan.

Li Chengming decided to pursue legal action after the bank attempted to deflect responsibility for the loss. During the investigation, it was uncovered that Tan Jiankun, the individual behind the fraudulent transfers, had been aided by an employee within the bank. This insider had leaked Li's personal information, facilitating the illegal transactions. The court determined that the bank’s staff were aware of the fraud but failed to act in a timely manner to prevent it.

Due to the bank’s negligence in protecting customer information and its lack of immediate action, the court ruled that the institution was liable and ordered them to compensate Li Chengming with 642,438.9 yuan plus interest. This case underscores the critical importance of financial institutions safeguarding customer data and responding swiftly to any suspicious activities, reinforcing the need for trust and security in banking.

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