1. Verified advertisers
1.1 Too many outstanding orders for a single ad
Buy ads:
Your buy ad will be automatically hidden when there are 15 outstanding orders. When the number of outstanding orders drops to 8, the ad will be visible again. The ad’s ranking won’t be affected when it is hidden.
Sell ads:
Your sell ad will be automatically hidden when there are 50 outstanding orders. When the number of outstanding orders drops to 40, the ad will be visible again. The ad’s ranking won’t be affected when it is hidden.
1.2 Insufficient tradable assets on the ad
To process an order, the ad must have a sufficient balance of tradable assets. Your ad will be automatically hidden when the tradable assets in the ad are insufficient to cover the minimum tradable amount. The ad will be visible again once you add more tradable assets. However, it will lose its previous ranking.
1.3 Ad status is set to [Hidden]
If you set the status of an ad to [Hidden] when you first publish it, it will only support trading via the ad-sharing function. To make the ad visible, go to the Merchant Dashboard and change the display status to [Public].
1.4 Your status is set to [Take a break]
After setting your status to [Take a break] from the Merchant Dashboard, all of your ads will be temporarily hidden. If you make an ad visible during the break, the ad’s ranking won't be affected. However, if you don't make the ad visible during your break, it will lose its ranking.
1.5 Too many order appeals
If there are more than a certain number of ongoing appeals for your orders, all of your ads will be temporarily hidden.
Unless you process a certain number of appeal orders, you may not be able to use some of the P2P functions, including posting new ads and placing orders on other people's ads.
After processing a certain number of order appeals, your ads will be visible again automatically and can keep their rankings.
1.6 If none of the above conditions applies, you may have violated a rule that triggered the temporary closure of your ad. Please contact Binance Customer Support for assistance.
2. Regular users
2.1 Too many outstanding orders for a single ad
Buy ads:
Your buy ad will be automatically hidden when there are 4 outstanding orders. When the number of outstanding orders drops to 3, the ad will be visible again. The ad’s ranking won’t be affected when it is hidden.
Sell ads:
Your sell ad will be automatically hidden when there are 4 outstanding orders. When the number of outstanding orders drops to 2, the ad will be visible again. The ad’s ranking won’t be affected when it is hidden.
2.2 Insufficient tradable assets on the ad
To process an order, the ad must have a sufficient balance of tradable assets. Your ad will be automatically hidden when the tradable assets in the ad are insufficient to cover the minimum tradable amount. The ad will be visible again once you add more tradable assets. However, it will lose its previous ranking.
2.3 Too many order appeals
If there are more than a certain number of ongoing appeals for your orders, all of your ads will be temporarily hidden.
Unless you process a certain number of appealed orders, you may not be able to use some of the P2P functions, including posting new ads and placing orders on other people's ads.
After processing a certain number of order appeals, your ads will be visible again automatically and can keep their rankings.
2.4 If none of the above conditions applies, you may have violated a rule that triggered the temporary closure of your ad. Please contact Binance Customer Support for assistance.