Dear Support Team,

I am writing to address the blocking of my account on your platform. The blocking commenced in September, which coincided with a critical period for me as my country entered into war. I reached out to your administration for assistance and the unblocking of my account, but unfortunately, my pleas were ignored.

In December, I was promised a resolution within 30 business days. However, after 60 business days had passed, I contacted your team again, only to be met with promises of additional time for consideration. It is now March, and there has still been no response from your end.

I am deeply concerned about this situation. I was informed that my account is being investigated for illegal funds, yet I am confident in the legitimacy of my financial transactions. Such an accusation is unprecedented, and I have no legal issues whatsoever.

Additionally, I would like to understand why I am unable to convert my assets within the platform to obtain the funds I have rightfully earned. Even if my account is under review, this restriction seems unjustified.

I kindly request your team to expedite the review of this matter, provide me with an explanation for the blocking of my account, and clarify the reason behind the restriction on converting my assets. Furthermore, I request access to my funds on your platform or instructions on how to retrieve them.

I hope for a prompt resolution to this issue and am willing to collaborate with your team to achieve a positive outcome. Please contact me using the details provided above to discuss this matter further.